Grrr...

My last post (almost 2 weeks ago, eek!) was all about the beauty of getting my new running shoes on a budget. Super yay for the price!!!

Here's the ugly side of that. They are still not here.

When I used the code and it gave me free shipping, there was only a $2 difference between that and the next level up of shipping. However, I may not have gotten the value of the free basic shipping taken off the next option. So I opted to stay in budget.

My shoes were said to be delivering yesterday by USPS. They came, went and no shoes. So I emailed ShopNewBalance.com's customer service. They told me "it will arrive on the correct date with no delay". Which made me think they'd be delivered by a separate USPS truck. Nope.


Then this morning I let them know it didn't arrive yesterday and they told me "because you chose to go with our Basic option so our delivery times are estimates since there might be a day of overlap from the transfer. If you choose to go with the Standard Ground it will have a tracking number with it the entire way and it should not have any delays."


To which I replied:
"That would have been nice to know up front. I would have paid the $2 extra to have it 2 days or more earlier. USPS has already come today and still no shoes.

This has left me with an extremely poor opinion of the company. When I'm planning on it being here by a certain date and things are arranged around that, it's very frustrating to get a 'well you chose basic so it may be a few days late' answer."

To which they reply:

"I understand, Carmen and I apologize but again, since you chose the basic option (free) on our site and it clearly states that Basic shipping may take 2-7 Business days, the delivery date is an estimation since we cannot guarantee what the USPS does in terms of delivery. Thursday, January 12th will be the seventh business day and according to our estimations, they should be delivered before then.

Again, I apologize for the delay and if you need anything else, please let me know!"

Maybe they're in a different country, because it's the 11th here. USPS has come and gone with no shoes. So there's no way they can deliver them before tomorrow. Unless (again) they have a separate delivery truck. Which I doubt since USPS is nearly bankrupt.

So....lessons learned.

Lesson #1- ShopNewBalance.com's estimations stink

Lesson #2- ShopNewBalance.com has very slow shipping

Lesson #3- ShopNewBalance.com does not value individual customers.